Forum and Costume Controls

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Error on Costume Resubmission
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Koda Vonnor (BillCostigan)
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PostPosted: Sat Dec 08, 2012 3:10 pm    Post subject: Error on Costume Resubmission Reply with quote

I followed "Add a Costume" and filled out all fields. When I hit "Submit" the server returned the following error:



Maybe the uploaded "to-be-framed" pic was too large (2200x4300) 13.2MB?

Any ideas?
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Commander Cody (Jason R.)
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PostPosted: Sat Dec 08, 2012 3:49 pm    Post subject: Reply with quote

Hello Bill, sorry to hear you're having issues with the application. I haven't seen that error . . . can you upload a smaller image just for the sake of a test?

If that works and you want to submit the large image, I'm sure our LMO would be more than willing to assist Smile
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Koda Vonnor (BillCostigan)
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PostPosted: Sat Dec 08, 2012 9:04 pm    Post subject: Reply with quote

I will try that. Thank you sir.
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JediMasterMark (Mark Jones)
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PostPosted: Sun Dec 09, 2012 3:45 pm    Post subject: Reply with quote

More than willing indeed! Smile

I had someone report a similar issue yesterday. They had a different file type, but I tend to agree the image size is significantly large for your frame one, Bill. Generally these are 150-200kb.
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SoloYT1300 (Robert Kohn)
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PostPosted: Sun Dec 09, 2012 3:56 pm    Post subject: Reply with quote

Let us know if this is indeed an issue... we are dealing with other issues, and need to start "conecting the dots" if there are any related issues.

Thanks and good luck.

Bob
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Koda Vonnor (BillCostigan)
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PostPosted: Mon Dec 10, 2012 2:27 am    Post subject: Reply with quote

I will "upload" a smaller version of the "frame-this" image, and add a URL in the description to the full size img. Then just delete that portion of the description after/if submission is approved.

Thanks guys.

~ Bill C.
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Iron Edge (Ian Cook)
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PostPosted: Wed Dec 12, 2012 2:01 am    Post subject: Reply with quote

I have tried submitting a costume as well multiple times in the last week and have gotten the same error, if there is a limit on the frame this pic please let me know, the one i have is not unreasonably large, i can provide a link to it as i have all my pics on tumblr. Let me know if there is a workaround for this error. Id love to "Join the fight!"
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Imrageth (Roman Bela)
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PostPosted: Wed Dec 12, 2012 3:59 am    Post subject: Reply with quote

Hi guys,

I am sorry to hear that you have experienced some inconvenience on the website. I have looked into that problem and it is not caused by the image size. Actually, I tried to recreate that error however all my submissions went through. Also we receive submissions everyday so it must be a problem of really rare scenarios.

What I know is that the error you got is returned when one or more of those 4 fields are not submitted:
['name'] - character name
['catid'] - category
['u'] - user id/name (most likely)
['species'] - species

Please try to resubmit your application and make sure you dont leave any fields empty. Before you submit it, please make a screenshot and post it here so that I will be able to recreate that error.
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Iron Edge (Ian Cook)
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PostPosted: Wed Dec 12, 2012 10:02 pm    Post subject: Reply with quote

Im not seeing a user id field on mine, I will send screenshots
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Imrageth (Roman Bela)
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PostPosted: Wed Dec 12, 2012 10:19 pm    Post subject: Reply with quote

Username is just your name, no worries about this one. When you fill it all, make a screenshot before submitting and post it here, that will help a lot, thanks! Smile
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Iron Edge (Ian Cook)
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PostPosted: Thu Dec 13, 2012 2:57 am    Post subject: Reply with quote







I dont see anything else I need to fill in, im wondering if my zipcode may have somthing to do with it? my zip is 93446 and its required for californians, Im trying to apply to the sunrider base becase where I live is equidistant from L.A. and the Bay area. I wonder if im considered Northern California?
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Imrageth (Roman Bela)
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PostPosted: Thu Dec 13, 2012 11:10 am    Post subject: Reply with quote

Thank you Ian! Your problem is really interesting because I did exactly the same, filled it with the same text my application went through on this account. To make a more accurate test, I created a new account, used the same name, same zip code and applied to the same base with precisely the same details and my application has been accepted.

Since the application process involves two steps (base selection and costume), your browser may be causing some problems. I tried on IE creating a new account and registering and everything worked fine.

I edited your profile and set your base as Sunrider Base so this might help. Maybe lack of base in your profile was causing it.. not sure to be honest. Please try again and if the problem persists use another browser and let me know.
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SoloYT1300 (Robert Kohn)
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PostPosted: Thu Dec 13, 2012 2:10 pm    Post subject: Reply with quote

When I see issues like that it reminds me of the days when I used AOL...

You may want to try switching up your method of getting to the site... and give it another go.

Try Firefox if IE does not work...
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Iron Edge (Ian Cook)
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PostPosted: Fri Dec 14, 2012 7:02 am    Post subject: Reply with quote

Thanks for your help guys, much appreciated I had already tried it on firefox IE and chrome. I will try to give it another shot tomorrow.
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Imrageth (Roman Bela)
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PostPosted: Sat Dec 15, 2012 1:23 am    Post subject: Reply with quote

Did you try after I changed your base? let's hope it will work next time!
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