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Jay-gon Jinn (Jason Hetherington)
Rebel Legion Reserve
Joined: 01 Dec 2006
Posts: 492
Medals: None
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 Posted: Wed Jan 27, 2010 10:07 am Post subject:
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| wadeh13 wrote: | | I would like to remind everyone that all saber smith's are not like this. Most of us take customer service as number one priority and produce high quality sabers. I know everyone makes mistakes, but most of us learn from our mistakes and we always make it up to the customer. Most of the other saber smiths I would be proud to own a lightsaber from them and I am very picky. Just keep this in mind when thinking of buying a saber and always look at the ebay feed back if buying from ebay. |
I just want to add to this that there are a few members of the Legion that build sabers for a hobby/side business that can offer personal service that you don't get from some of the larger saber retailers. 
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randyh822 (Randy Herman)
Active Legion Member
Joined: 13 Jul 2008
Posts: 413
Medals: None
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| Posted: Wed Feb 03, 2010 10:52 am Post subject:
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OK everyone after promising to refund my money he has vanished off the face of the planet again. I am going to start a thread and maybe try some PMs on FX sabers. Does anyone in from his forums know him and can help me leveraging him? I am out 200.00, even offered to take less of that back just so I can get funds back, I need this to place an order for the Mrs' lightsaber, she is probably 75% complete with her Luminara.  |
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nebelwerfer ()
Rebel Legion Reserve
Joined: 01 Sep 2008
Posts: 384
Medals: None
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| Posted: Wed Feb 03, 2010 5:58 pm Post subject:
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dude, that sux. Like I said, he doesnt do any community events here in the Bay area, he only does conventions and usually stays in his vendor booth. Matt says he will try to talk to him at wondercon this april.
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Folard-Toz (Charles Foltz)
Active Legion Member
Joined: 09 Oct 2007
Posts: 1476
Location: Ocean Shores, Washington
Medals: 2 (View more...)
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| Posted: Wed Feb 03, 2010 8:07 pm Post subject:
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I know it is not needed, but want to make a sideline comment.
The biggest mistake a marketer can make is to neglect customer support. It not only backs up new production, it can reduce or eliminate future market. No matter what size business you have it should be a first priority if you intend to survive and prosper.
I worked in one of the largest and most profitable industries for many years, the oil business. If one gets a reputation for poor performance or dirty dealings, they might as well quit the business. The industry may be big, but the players are few with long memories. I think you get my point.  |
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randyh822 (Randy Herman)
Active Legion Member
Joined: 13 Jul 2008
Posts: 413
Medals: None
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| Posted: Thu Feb 04, 2010 11:47 pm Post subject:
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Again just wanted to be fair, Saberforge gave me a full refund today.  |
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Jedi Pete
Guest
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| Posted: Fri Feb 05, 2010 4:58 am Post subject:
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| randyh822 wrote: | | Again just wanted to be fair, Saberforge gave me a full refund today. |
Thats great news, now put that money to good use and trust our words on this matter always ask for help on the forums when your about to spend alot of cash.........
But good result and hope your not dishartened to much there are still alot of good sabersmiths out there...
Good luck with your future buys and MTFBWY |
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nebelwerfer ()
Rebel Legion Reserve
Joined: 01 Sep 2008
Posts: 384
Medals: None
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| Posted: Fri Feb 05, 2010 5:51 am Post subject:
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well im glad you got your money back, its the least he could do.
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Jedi Loreen (Lori Procopio)
Rebel Legion Reserve
Joined: 23 Jul 2002
Posts: 3820
Location: Anaheim, CA
Medals: None
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| Posted: Fri Feb 05, 2010 7:30 am Post subject:
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Too bad it took the steps that it did to get it from him though.
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JoSentire ()
Rebel Legion Reserve
Joined: 04 Nov 2009
Posts: 164
Location: Tampa, FL
Medals: None
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| Posted: Wed Feb 10, 2010 9:31 pm Post subject:
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I ordered a saber staff from him on Jan 25th and he supposedly shipped it 2-3 day shipping on the 6th or this month and i have not heard or gotten anything from him. The last time he ever responded to an e-mail was Jan 25th. Does anybody know a way I can reach him? i am getting pretty nervous.
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Anakinos (Thad Laskowski)
Joined: 28 Feb 2007
Posts: 637
Medals: None
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| Posted: Wed Feb 10, 2010 11:03 pm Post subject:
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| JoSentire wrote: | | I ordered a saber staff from him on Jan 25th and he supposedly shipped it 2-3 day shipping on the 6th or this month and i have not heard or gotten anything from him. The last time he ever responded to an e-mail was Jan 25th. Does anybody know a way I can reach him? i am getting pretty nervous. |
Sorry bro looks like you got hosed.
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Jedi Loreen (Lori Procopio)
Rebel Legion Reserve
Joined: 23 Jul 2002
Posts: 3820
Location: Anaheim, CA
Medals: None
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| Posted: Thu Feb 11, 2010 12:09 am Post subject:
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I hope you used Paypal to pay him.
He seems to only respond when someone opens a Paypal dispute against him.
I've been seeing this trend with him on the lightsaber related forums that I'm on.
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JoSentire ()
Rebel Legion Reserve
Joined: 04 Nov 2009
Posts: 164
Location: Tampa, FL
Medals: None
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| Posted: Thu Feb 11, 2010 12:33 am Post subject:
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i did use paypal and filed a dispute, he replied and said it should be here today or tomorow, it didnt come today so i will post back tomorrow
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JoSentire ()
Rebel Legion Reserve
Joined: 04 Nov 2009
Posts: 164
Location: Tampa, FL
Medals: None
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| Posted: Fri Feb 12, 2010 5:07 am Post subject:
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I would just like to say that I recieved my sabers today. they work fine but he did forget to put D-Ring on the pummels and the blades are too short. That being said does anybody know if the outside diameter of the "UltraEdge Blade" by Ultra Sabers is one inch? i know all their blades are one inch and that is pretty standard but that blade does not specify.
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Jay-gon Jinn (Jason Hetherington)
Rebel Legion Reserve
Joined: 01 Dec 2006
Posts: 492
Medals: None
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| Posted: Fri Feb 12, 2010 9:34 am Post subject:
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| JoSentire wrote: | | I would just like to say that I recieved my sabers today. they work fine but he did forget to put D-Ring on the pummels and the blades are too short. That being said does anybody know if the outside diameter of the "UltraEdge Blade" by Ultra Sabers is one inch? i know all their blades are one inch and that is pretty standard but that blade does not specify. |
UltraEdge blades are slightly larger than 1". There is always some slight variation, though, due to the extrusion processes used by various manufacturers. The ones I have measure between 1.03-1.04". That's enough to make them not fit MHS blade sockets from TCSS....I have no idea wht size the blade bore is on a saberforge saber anymore, but the one I recently sold off would fit an UltraEdge without any modifications to either the saber or the blade.
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Sugar Jedi (Jason Vey)
Rebel Legion Reserve
Joined: 06 Jan 2010
Posts: 731
Location: Pittsburgh, PA
Medals: None
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| Posted: Fri Feb 12, 2010 1:05 pm Post subject:
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Ugh, now I'm worried. Having not seen this thread, and noted he has 96.7% positive feedback on the 'bay, I ordered a custom saber from him. It's way too soon to panic (I only placed the order 4 days ago, and he cites 2-3 weeks before shipping to build the saber), but now I'm really concerned . Please wish me luck.
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"A Jedi knight!? Jeez, I'm out of it for a little while, and everyone gets delusions of grandeur!"
The Sugar Jedi formerly known as The Grey Elf
KJO (Blumfruit Temple)
Echo Base (Western PA) |
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